FAQ's

1Is there a fee for meet-and-greet service?
Yes, there is a fee of $50 for our meet-and-greet service, which includes a personalized sign with your name and assistance with your luggage.
2Is there a late night booking fee?
Yes, there is a fee of $30 if your pickup time is between 11 pm and 5 am. This is to compensate our chauffeurs for working during the night hours.
3How can I book your limousine service?
You can book our limousine service using our online booking tool, which is easy and convenient. You can also watch a video tutorial on how to book a ride with us on our website.
4What is the minimum time required to make a reservation?
You need to make a reservation at least 2 hours before your pickup time. This is to ensure that we can assign a suitable vehicle and chauffeur for your trip.
5When do I receive my booking confirmation?
You will receive a confirmation email with the booking schedule and details shortly after you complete your booking. You can also check your booking status on our website or app.
6Where will my chauffeur meet me at airports?
Once your flight lands, our chauffeur will text you pickup directions and door number.
7How long does my chauffeur wait for me?
Our chauffeurs will wait for you for 90 minutes for an international flight, 60 minutes for a domestic flight, and 15 minutes for your other pickup locations. There will be a wait-time charge of $1 per minute after the complimentary time is over.
8Why do I need to enter my flight number?
We need your flight number to track your flight status. If your flight is delayed or landing early, our chauffeurs will adjust their arrival time accordingly. This way, you don't have to worry about missing your ride or paying extra for waiting time.
9Are your vehicles insured?
Yes, all our vehicles are insured with commercial insurance that covers both the passengers and the drivers. You can rest assured that you are in safe hands when you ride with us.
10How do I find out the luggage capacity of the vehicles?
You can find the luggage capacity for each car mentioned in our fleet section on our website. You can also contact us if you have any special requests or needs regarding your luggage.
11Do you provide child seats?
No, we don't provide child seats, but you can bring your own if you need one. Please let us know in advance if you are bringing a child seat so that we can arrange a suitable vehicle for you.
12What if I forget something in a vehicle?
We will do our best to contact you about your item and return it to you as soon as possible. If shipping is needed, we will do that at your expense. However, we are not responsible for any lost or damaged items left in our vehicles.
13Can I bring food and drinks into the car?
No, you are not allowed to bring food or drinks into the car to avoid spills and accidents. We provide complimentary water and mints to keep you hydrated and refreshed during your ride.
14Do you charge a cleaning fee?
Yes, we charge a cleaning fee of $250 if you leave a mess in the vehicle. This includes any stains, spills, vomit, or trash that requires extra cleaning or repair. Please be respectful of our vehicles and chauffeurs and keep them clean and tidy.
15Are pets allowed inside the vehicles?
Yes, small pets are allowed inside the vehicles, but only if they are kept in a pet carrier. Please inform us in advance if you are bringing a pet with you so that we can accommodate your request.
16Is smoking allowed?
No, smoking and alcohol are not allowed inside the vehicles. This is to ensure the safety and comfort of our passengers and drivers. If you need to smoke or drink, please ask your chauffeur to stop at a convenient location.
17What is your cancellation policy?
You can cancel your reservation up to 4 hours prior to your pickup time for trips under 50 miles, and up to 8 hours prior to your pickup time for trips over 50 miles. No refund will be issued if you cancel after the deadline or fail to show up for your ride.
18Can I pay in cash?
Yes, you can pay in cash, but you still need to provide your credit card information for a charge hold when you make your reservation. There will be no charge to your card if you pay by cash. Please note that we do not accept checks or foreign currency.
19Can I add extra stops?
Yes, you can add extra stops, but there will be a charge of $20 per stop unless you have booked as an hourly service. Please inform us in advance if you need to make any extra stops so that we can adjust your itinerary and price accordingly.
20How do I book a Chicago Royal Limo in Chicago?
You can book a Chicago Royal Limo in Chicago in just a few clicks using our online reservation system. You can also call us and speak to one of our friendly agents who will help you book your ride.
21Are the chauffeurs knowledgeable about Chicago’s attractions?
Yes, they are. Our chauffeurs are experts in Chicago’s history, culture, and sights. They will share interesting facts and stories with you during your ride.
22Can I book a Chicago Royal Limo for a special occasion like a wedding
- Yes, you can. Our Chicago Royal Limo service is perfect for adding a touch of elegance to your special day. We have special packages for weddings and other events. - *Is there Wi-Fi in the limousines?* Yes, there is. We offer free Wi-Fi in all our vehicles, so you can stay connected and productive during your ride.
23Is there Wi-Fi in the limousines?
Yes, there is. We offer free Wi-Fi in all our vehicles, so you can stay connected and productive during your ride.
24Are your rates all-inclusive?
Yes, they are. Our rates include everything you need for a smooth and comfortable ride, such as the base fare, chauffeur tip, and all taxes and fees. You won't have to worry about any hidden or extra charges.
25Can I make last-minute reservations?
Yes, you can. We understand that sometimes plans change, and we are flexible to accommodate your needs. We accept last-minute reservations based on availability.
26What is your service area?
We provide limousine service in Chicago and beyond. Our service area covers the Greater Chicago Area, Northwestern Indiana, Southeastern Wisconsin, and Southwest Michigan.
27What vehicles do you offer for hire?
We have a variety of vehicles to suit your preferences and needs. Our fleet includes luxury sedans, luxury SUVs, Sprinters, and Stretches. All our vehicles are new, well-maintained, and equipped with modern features. You will enjoy a relaxing and pleasant trip with us.
28Do you have a minimum rental time?
Yes, we do. Our minimum rental time is 2 hours. This is to ensure that you get the most out of your ride and that we can provide you with the best service possible.
29How many people can ride comfortably in a limo?
We care about your comfort and safety. That's why we limit the number of passengers to between 1 and 12 people, depending on the vehicle. All our vehicles have spacious interiors and ample legroom for everyone to feel cozy and comfortable throughout the journey.
30Are your drivers licensed chauffeurs?
Yes, they are. All our drivers are licensed professionals who have passed rigorous background checks and drug tests. You can trust them to drive you safely and courteously to your destination.
31What do your drivers wear?
At luxury Chicago Limo, we value excellence and quality. Our drivers' attire reflects our high standards of professionalism and style. All our drivers wear suits and ties, making them look sharp and smart.
32Are you closed for holidays?
No, we are not. We are open every day of the year, 24 hours a day, 7 days a week. You can count on us to be there for you whenever you need a ride. Whether it's a holiday or a regular day, we are ready to serve you.